Smart Hands®

Round-the-clock, on-site, operational support service for your data center equipment

Equinix Smart Hands tech support service offers remote server access, custom installations and equipment troubleshooting 24 hours a day at all IBX data centers.

FEATURES AND BENEFITS

On-site assistance

Manage business operations, get on-site technical support.

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Physical Audit Service

Get information on your infrastructure assets and cable connectivity.

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24/7 support availability

Equinix International Business Exchange™ (IBX®) have technical personnel on-site 24/7 for technical support.

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Smart Hands Support Plan

Save time, money and hassle with our prepaid discount program including monthly or annual payment schedules. Receive discounts up to 40%, create your own plan by choosing your hours and roll over any unused monthly plan hours.

Leverage the Equinix Customer Portal for all your Smart Hands needs

  • Equipment Installation Services
  • Rack and Stack Services
  • Troubleshooting
  • Remote Management
  • Cabling Services
  • Logistics Support
  • Asset Management