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Managed Hosting

Übersicht

Especially in Brazil, Equinix has developed Managed Hosting services based on the idea of partial outsourcing, where our team of experts assumes the responsibilities of support, monitoring and management of your enterprise’s servers.

With a project specifically designed to meet the needs of your business, Managed Hosting is more than a simple rental or hosting of servers: it is the guarantee of stability, agility, redundancy and scalability.

By acquiring Managed Hosting, you can enjoy the infrastructure of all of our data centers, with redundancy in power supply, connectivity with major backbones, the hardware required to support your project, and the proactive administration of applications. All of this at a much lower monthly maintenance cost than a similar structure at your enterprise.

Learn more about our Managed Services.

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Make Better Use of Your Professionals’ Time

Acquiring the Managed Hosting solution for your project saves your professionals’ valuable time in addition to providing you with more agility and stability on your platform. Don’t worry about your system’s maintenance, updates and settings. Free up your team to work on real improvements for your business.

A Team of Experts in Various Technologies

Managed Hosting is performed by our teams of experts. Training and qualification are part of our routine, and our technical staff is certified in the main technologies in the market. Your enterprise will be served by an expert in the technology of your requirement. Our team has the know-how to manage operating systems, firewalls, databases, routers and switches, backup solutions and application servers from a wide range of providers. We offer three different Hosting Management modes. Analyze the differences, and choose the one that best fits your enterprise’s needs.

Help Desk

Responsible for installation, operation, configuration changes or failure recovery on servers and network devices. All actions are performed upon your request. Whenever the need arises to engage our team, just contact us through the Customer Portal or our call center.

Operating System Admin

Responsible for proactive management of the Linux or Windows operating systems, including full proactive monitoring and scheduled updates of the operating system. Support for applications and database are excluded from management.

Total Hosting Management

With Total Hosting Management (GT), our team works proactively. Routine activities and monitoring are performed to guarantee that your IT platform is secure and operating properly. The GT mode includes all of the Help Desk activities, but under full responsibility of our team.

Total Hosting Management vs Help Desk
Activity / RoleHelp DeskOS AdministrationTotal Management
    

Monthly Service Level Report

 
 
 

Specific technical support for troubleshooting

 
 
 

Only for Operating Systems

Service starts within 15 minutes of request

 
 
 

Call History available in Extranet

 
 
 

Disaster Recovery

 
 

Only for Operating Systems
 

Server Monitoring

BasicBasic
Only for Operating Systems
Advanced

Operating System reinstalled and backup restored

 
 
 

Administrataion of Operating System and basic applications

 
 
 

Operational troubleshooting

 
 
 

Performance control and adjustments

 
 
 

Update and Upgrades

 
 
 

Security management

 
 
 

Vulnerability analysis (optional)

 
 
 

Benefits

  • Technical staff with experts certified in various technologies. We have professionals with outstanding expertise in the software used in your environment
  • Experience in service management. If your enterprise is being affected by a specific problem for the first time, our technicians have most likely already seen it and handled it at one of our customers
  • Link redundancy: redundant and independent fiber optic connections to all major carriers
  • High scalability. Infrastructure can be expanded quickly and without new investments (CAPEX)

  • Peace of mind to manage your business without having to worry about routine activities such as system upgrades, backups, monitoring, and configuration changes

  • Hochprofessionelles Rechenzentrum mit physikalischen und logistischen Sicherheitsvorkehrungen, zertifiziert nach ISO 9001:2008; ISO 27001:2013; ISAE 3402 Typ II und SSAE 16

  • Uninterrupted power guaranteed by redundancy in the supply, generators and UPS

  • Service Level Agreement (SLA) guaranteed by contract


 

  Learn more about Managed Services. Contact Us